The location appears to be a reputable business that specializes in creating memorials, monuments, and headstones. The overall rating suggests a high level of satisfaction from customers, with an average score of 4.8 out of 5. The quality of work is consistently high, with a score of 4.5, indicating that the business delivers on its promises and meets or exceeds customer expectations. The pricing is also seen as competitive, with a score of 5.0, suggesting that customers feel they get good value for their money. The innovativeness of the business is also notable, with a score of 4.9, indicating that the business is willing to try new things and push the boundaries of what is possible in the industry.The business seems to have a strong focus on customer service, with many customers praising the helpful and knowledgeable staff, particularly Libby, Monica, and Rick. The staff appears to be empathetic and understanding, making the process of selecting a memorial or monument as painless as possible.One issue that stood out was a negative review from Mary, who had trouble getting her mother's date of death added to a headstone they had purchased from the business. However, it's worth noting that the business responded promptly to the issue and apologized for the inconvenience.Overall, the location appears to be a trustworthy and reliable business that is dedicated to providing high-quality memorials and monuments to its customers.