This location seems to offer a decent experience, with some aspects standing out while others need improvement. The overall score of 4.0 suggests a solid foundation, but there are areas where the business could improve. The quality of the food is a mixed bag, with some customers raving about the pho and others finding it lacking. The pricing is a significant issue, with many customers feeling that the prices are too high for the quality of food and service provided.The atmosphere is cozy and trendy, but the service can be slow and inattentive at times. The business has a lot of amenities, including a bar, seating, and dining options, but the parking situation can be a challenge. The staff is welcoming and attentive, but there have been some instances of poor service, including long wait times and incorrect orders.One major issue that has been raised by multiple customers is the automatic 20% service charge added to the bill, which can be seen as misleading and unfair. This has led to some customers feeling taken advantage of and choosing not to return.Overall, this location has the potential to be a great dining experience, but it needs to work on addressing some of the customer service issues and pricing concerns. With some improvements, it could become a top-rated destination for those looking for good Vietnamese food and a cozy atmosphere.