Leesburg
Justice Federal Credit Union
17.77
17.77
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
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This business location has its own advantages and disadvantages. It seems that the staff of this credit union is sometimes unprofessional and can have a very unpleasant attitude towards customers, which makes some people to feel uncomfortable and dissatisfied. There is one specific case of a customer who was given incorrect information about the share banking service. On the other hand, many clients say that they have had a great experience with some staff members, like Napoleon Rubio, who were professional, patient, and friendly. The business is also very easy to navigate, has clean facilities, and a helpful staff. However, in some cases, there are issues with services, such as cashiers not being able to provide the information that customers need or decline transactions, which may lead to customer dissatisfaction. Additionally, some people feel that the institution is only profit-driven and not customer-focused. Some of the services, like the auto loan process, may take a long time, and customers have reported feeling like they were treated unfairly. There is also a sense that the institution is not living in the present and is behind in terms of technology and services, as one customer mentioned that they were on hold for over 35 minutes to ask a question about an external transfer. Despite these issues, the institution does have some good reviews and is wheelchair accessible.
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Categories
Financial Service
ATM
Credit union
Personal Loans
Federal credit union
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