The store is known for its high-quality work and excellent customer service. Staff are extremely helpful, kind, and knowledgeable, making it a great resource to have in Middleburg. The store has a long history of delivering superb craftsmanship, with many customers returning for years to get their leather goods repaired and refurbished. However, there is a concern with the zipper repair service, as one customer experienced a poor-quality fix that led to further damage.Customers praise the staff's friendliness and professionalism, with some mentioning that they've been using the store for over 20 years. The store's knowledge and expertise in leather work are highly valued, with some customers commenting that they don't mess around and will fabricate or repair just about any sort of leather item.The store has a wheelchair-accessible parking lot, making it convenient for customers with mobility issues. However, the store's working hours are limited, with some days closed entirely.Overall, the store has a great reputation for quality work and excellent customer service, but there is a need for improvement in the pricing and innovativeness departments.