Leesburg
Johnson Truck Center
22.27
22.27
Overview
Johnson Truck Center sells and services Freightliner, Western Star, Autocar Terminal Tractors, Mitsubishi Fuso Trucks and related components, medium and heavy duty truck parts and accessories, as well as all equipment serving On-Highway and Vocational markets.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Delivery
Onsite services
In-store pickup
In-store shopping
Photos & videos
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Overall
Pricing
Quality
Innovativeness
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The review of Johnson Truck Center in Manassas City is mixed, with some aspects shining while others fall short. The overall score of 3.4 reflects this ambiguity. Johnson Truck Center has established itself as a go-to destination for truck owners, offering a wide range of services, including sales, service, and parts. The quality of their work seems to be decent, with a score of 3.8. Customers have expressed satisfaction with the expertise of their staff, particularly in the areas of repair and maintenance. Shanale and Jessica are notable examples of staff members who have received high praise for their professionalism and customer service.However, pricing is a point of contention for some customers. While some appreciate the competitive pricing, others feel that they are overcharged for services. This is evident in the score of 4.2, which suggests that Johnson Truck Center's pricing is neither exceptional nor particularly problematic.The innovativeness score of 4.0 indicates that the center is not particularly groundbreaking in its services or approach, but it does offer a range of modern amenities and features, such as NFC mobile payments and wheelchair-accessible facilities. Overall, Johnson Truck Center seems to be a reliable and competent destination for truck owners, but it may not exceed expectations in terms of quality or pricing.It is worth noting that there are some negative reviews that highlight significant issues with communication, attention to detail, and accountability. One customer reported being misled about warranty coverage and being charged for services that were supposed to be covered. Another customer experienced a prolonged delay in receiving their vehicle and discovered that the fuse box cover was missing upon pickup. These incidents suggest that Johnson Truck Center may not always live up to its promises and may not be as customer-focused as it could be.Despite these issues, many customers have had positive experiences with Johnson Truck Center, and some have even gone out of their way to praise individual staff members for their exceptional service. Overall, the review of Johnson Truck Center is mixed, reflecting both the center's strengths and weaknesses.
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Hours
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Categories
Car Accessories
Automotive & Boat Service
Car Sales
Car Parts
Motorcycle Service
Auto parts store
Car accessories store
Mitsubishi dealer
Transmission shop
Truck dealer
Truck parts supplier
Motor vehicle dealer
Truck accessories store
Truck repair shop
Diesel engine dealer
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