This trendy chain retailer with Southern California-inspired apparel & accessories aimed at young adults, located in the Fair Oaks Mall, has its strengths and weaknesses. The store's selection of casual basics and seasonal items is impressive, with a wide range of options to choose from. The staff is generally friendly and helpful, although some reviewers have noted that they can be a bit unprofessional at times. The store's cleanliness and organization are also noteworthy, making it easy to navigate and find what you're looking for.However, some reviewers have expressed disappointment with the store's customer service, citing issues with returning items and exchanging purchases. Additionally, the store's changing rooms have been criticized for being cramped and dirty. The prices at this location are slightly higher than average, but the quality of the products is generally good.Overall, this Hollister store is a solid choice for fans of the brand, but it could benefit from some improvements in customer service and store upkeep.