Leesburg
Holiday Inn Washington-Dulles Intl Airport by IHG
11.63
11.63
Overview
Unfussy hotel offering a restaurant & an indoor pool, plus a free airport shuttle & Wi-Fi.
Features
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Free parking
Free Wi-Fi
Air-conditioned
Pool
Photos & videos
Submit a review
Quality
Pricing
Innovativeness
Overall
Submit a review
The hotel offers a decent experience, with an overall rating of 4.1 out of 5. The quality of the hotel is good, with a score of 4.2, indicating that guests are generally satisfied with the facilities and services provided. However, the pricing may be a bit higher than expected, with a score of 4.5, suggesting that some guests feel that the hotel is not value for money. The innovativeness of the hotel is also commendable, with a score of 4.5, indicating that the hotel is constantly updating and improving its services and facilities.The hotel's location is convenient for guests, with many rooms offering a view of the surrounding area. The hotel's amenities, including the indoor pool and free Wi-Fi, are well-liked by guests. However, some guests have reported issues with the shuttle service, with one guest waiting over an hour for a shuttle to arrive. Additionally, some guests have reported issues with the hotel's customer service, with one guest being left waiting outside in the snow without any updates or assistance.Despite these issues, the hotel has many strengths, including its friendly staff, clean and comfortable rooms, and convenient location. Overall, the hotel is a good option for guests looking for a comfortable and convenient stay near the airport.It's worth noting that the hotel has a few areas for improvement, including the shuttle service and customer service. However, these issues do not seem to be systemic, and the hotel's management has been responsive to guest feedback, with many guests reporting that their issues were addressed promptly and professionally.In terms of specific areas for improvement, the hotel could consider investing in a more reliable shuttle service, as well as providing more training to its customer service staff to ensure that guests receive the level of service they expect. Additionally, the hotel could consider offering more amenities and services to guests, such as a fitness center or a business center, to enhance their overall experience.
Own this business?
Categories
Hotels & Rental properties
Hotels
Entertainment & Events
Event Spaces
Community & Government
Business centers
Hotel
Conference center
Wedding venue
Contact business
1