The business has a good overall score, suggesting a well-managed and customer-focused establishment. The quality score is lower than the overall score, indicating some room for improvement in terms of consistency and attention to detail. However, the pricing score is excellent, suggesting that the business is competitive and transparent in its pricing. The innovativeness score is also good, indicating that the business is willing to try new approaches and stay up-to-date with industry trends.The business provides a wide range of services, including surgical center, surgery, surgeon, dermatology, skin care clinic, plastic surgery clinic, medical spa, beauty & wellness, spa & wellness centers, facial spa, cosmetic surgeon, medical service, plastic surgery, and plastic surgeon. The business is located in a convenient location, with a wheelchair-accessible entrance, restroom, and seating. The business also has a LGBTQ+ friendly and transgender safe space policy, making it a welcoming environment for diverse customers.The business has received overwhelmingly positive reviews from customers, with many praising the professionalism, kindness, and expertise of the staff, particularly Dr. Hess. Customers have reported feeling comfortable and well-cared for throughout their experience, from consultation to post-operative care. Many have also praised the business's transparent and realistic approach to pricing and the quality of the services provided.However, there is one issue that has been raised by a customer, who reported a negative experience with Dr. Hess's attitude and professionalism. The customer felt that Dr. Hess was condescending and unhelpful, and that the business's policies and procedures were not well-explained. This issue highlights the importance of customer service and communication in a business, and suggests that the business may need to improve in these areas to maintain a high level of customer satisfaction.Overall, the business appears to be well-managed and customer-focused, with a wide range of services and a convenient location. However, there is room for improvement in terms of quality and customer service, and the business may need to address the issue raised by the customer to maintain a high level of customer satisfaction.