Leesburg
Hertz Car Rental - Sterling - Indian Creek Drive
11.69
11.69
Overview
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Features
Debit cards
Wheelchair accessible entrance
Active military discounts
Wheelchair accessible parking lot
Credit cards
Onsite services
NFC mobile payments
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Overall
Quality
Pricing
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The business location seems to be experiencing some significant issues, with many customers expressing frustration and disappointment with their experiences. Several customers have reported difficulties with reservations, including being told that cars were not available despite having confirmed bookings. Some customers have also reported being treated rudely or dismissively by staff, which is unacceptable for a business that relies on customer satisfaction. There have been some complaints about the condition of rental vehicles, with some being described as dirty or in disrepair.It appears that the location has some issues with customer service, with many customers expressing frustration with the lack of response or help from staff. Some customers have also reported difficulties with resolving issues, such as problems with billing or rental returns.On the positive side, a few customers have reported having good experiences at the location, with some staff members being described as friendly and helpful. However, these positive experiences seem to be the exception rather than the rule.Overall, the business location seems to be struggling with a number of issues, including poor customer service, difficulties with reservations, and concerns about the condition of rental vehicles. Until these issues are addressed, it's unlikely that the business will be able to improve its overall rating. One of the major concerns is that the staff is not taking their job seriously. In several instances, customers have reported that staff members were unprofessional, rude and seemed to be more interested in doing their own thing rather than helping the customer. This is a major red flag and needs to be addressed. Additionally, there seems to be a lack of communication and coordination between the staff and corporate office. This has resulted in customers being left in the lurch, having to deal with unnecessary complications and being treated poorly. This is unacceptable and needs to be fixed.
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Hours
Closed
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Categories
Travel & Recreation
Car rental agency
Car Rental
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