Leesburg
Hertz Car Rental - Dulles - Dulles International Airport (IAD)
12.07
12.07
Overview
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Features
Paid parking lot
Debit cards
Free parking lot
Wheelchair accessible entrance
Active military discounts
Wheelchair accessible parking lot
Credit cards
Onsite services
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Overall
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The business is located at Building 23540, Autopilot Dr Drive, Dulles City, providing car rentals with a wide selection of vehicles, including cars, vans, and trucks. The address is easily accessible, but it seems that the availability and quality of the vehicles can be inconsistent. The staff is sometimes helpful, but there have been cases where customers felt nickel-and-dimed with extra charges and fees.There are cases of customers having to wait for an extended period of time for a vehicle, and some have reported receiving a vehicle that is different from the one they reserved. Additionally, some customers have experienced issues with the condition of the vehicle, such as low tire pressure and dirty cars.However, there are also instances where customers have had a great experience with the staff, who are friendly and helpful. Some customers have praised the efficiency of the rental process and the variety of vehicles available.The business appears to be open 24 hours a day, 7 days a week, which is convenient for travelers. However, some customers have expressed frustration with the lack of transparency regarding charges and fees, which can lead to unexpected expenses.It's worth noting that there are some issues with customer service, including difficulty in getting a hold of a representative on the phone and issues with resolving problems after the rental period has ended. Despite these issues, some customers have reported a willingness on the part of the staff to go above and beyond to help with problems.The business also offers some amenities, such as a paid parking lot and wheelchair accessible parking and entrance. However, some customers have reported difficulties with returning vehicles, including issues with finding the return line and waiting for the shuttle bus.Overall, the business seems to be a mixed bag, with some customers having a positive experience and others having a negative one. While there are some issues with customer service and the quality of the vehicles, there are also some redeeming qualities, such as the convenience of the location and the helpfulness of some staff members.
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Categories
Travel & Recreation
Car rental agency
Car Rental
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