Heartland Hospice

3.5

• (1 reviews)

125s 3975 Fair Ridge Dr Drive, Fairfax

19.81

mil

125s 3975 Fair Ridge Dr Drive, Fairfax

19.81

mil

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Direction

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Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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3.5

1 reviews

Quality

2.8

Overall

3.5

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Synergy AI assistant

Wed, Mar 4, 2026

3.5

This location, which appears to be a multi-service facility, has its strengths and weaknesses. The facility's accessibility features, including a wheelchair-accessible parking lot and entrance, are a definite plus. The fact that it offers a wide range of services, including home health care, medical services, and repair and renovations, is also beneficial.However, the negative reviews from clients raise some concerns. Some of the staff seem to be overworked and understaffed, which can lead to inconsistent care and neglect. One client reported that their loved one's wound dressings were not changed due to a lack of supplies, and another client mentioned that the on-call nurse was unable to administer medication due to not knowing how to use the machine.The facility's working hours, which are available 24/7, may seem convenient, but it appears that this convenience may come at the cost of adequate staffing. The fact that the same nurse may not be available from one visit to the next can be unsettling for clients and their loved ones.While the facility's partnership with Heartland Hospice, a reputable organization, is a positive aspect, it is clear that there are issues within the facility that need to be addressed. The absence of a specific pricing score suggests that the pricing may be unknown or unclear, which can be a source of frustration for clients.Overall, this location has potential, but it seems that there are some fundamental issues with staffing, communication, and follow-through on care that need to be resolved.