This business location seems to have a lot of issues. Despite having a good location and amenities such as wheelchair accessible parking lot and restroom, the customer service is very poor. Many customers have reported difficulties in making appointments, lack of communication, and even being scammed into paying extra fees. Some customers have also experienced dirty and smelly rooms. The only positive review I found was from 2019, where a customer had a great massage experience. However, this seems to be an exception rather than the rule.It's worth noting that the business has a history of problems with Groupon, and many customers have reported being scammed or having their appointments canceled without explanation. The owner's behavior, as reported by multiple customers, is unprofessional and aggressive. The lack of accountability and lack of effort to resolve issues is concerning.The only positive aspect of this business is the affordable pricing, which may be a major draw for some customers. However, given the numerous complaints about customer service and quality, it's hard to recommend this business.There seems to be a lack of innovativeness and willingness to adapt to customer needs, as the business has continued to repeat the same mistakes despite multiple complaints.