Leesburg
Goldfish Swim School - Ashburn
8.46
8.46
Overview
Goldfish Swim School can help your child make waves in life. Contact us or visit our premier swim school in Lewis Center to discover the “Golden Experience” for yourself.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible parking lot
Wheelchair accessible restroom
Photos & videos
Submit a review
Innovativeness
Overall
Quality
Pricing
Submit a review
The location is located in a convenient spot with a variety of amenities, including a warm swimming pool, accommodating staff, and clean facilities. The swim school has a great environment for young kids, with instructors that are skilled at putting nervous children at ease. The pool area is well-maintained, with a clean and comfortable waiting area for parents. The staff is friendly and helpful, and they offer a variety of class times and levels to accommodate different schedules and skill levels.The location has received a lot of positive reviews from customers, with many praising the quality of the instructors and the warm and welcoming atmosphere. However, there have been some issues with continuity between classes and instructors, with some customers reporting that their children have been stuck in the same level for months without making progress. Some customers have also reported that the lessons are too basic and don't provide enough focus on the specific skills their children need to improve.One major issue that has been reported by several customers is the high turnover rate of instructors. This can make it difficult for customers to establish a relationship with a consistent instructor, which can be frustrating for children who are trying to learn new skills. Additionally, the location has received some negative reviews from customers who have reported feeling uncomfortable or ignored by staff during their visits.The customer service at the location can be a bit hit-or-miss, with some customers reporting that their concerns are addressed promptly and efficiently, while others have reported feeling frustrated and unhelpful. The location's management has been responsive to customer feedback, but it appears that they may not always take customer concerns seriously or address them in a timely manner.Some customers have also reported that the location's policies can be unclear or inconsistent, leading to confusion and frustration for parents and children. For example, some customers have reported being told that they cannot sit on the pool deck during their child's lesson, only to be told later that this was a "long-standing policy" that had not been clearly communicated.Overall, the location has a lot to offer, including a warm and welcoming atmosphere, skilled instructors, and a convenient location. However, it also has some significant issues, including high turnover rates of instructors, unclear policies, and inconsistent customer service.
Own this business?
Hours
Open Now
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Sports & Fitness
Personal Trainers
Sports Clubs
Swimming Pools
Education & Learning
Private Schools
Swimming facility
Swimming instructor
Baby swimming school
Swimming school
Indoor swimming pool
Swim club
Contact business
1