Leesburg
Geek Squad
2.29
2.29
Overview
Find all Best Buy store locations in Puerto Rico. View hours, get directions, and shop the latest electronics and more in a city near you.
Features
Debit cards
On-site parking
Repair services
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
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Pricing
Innovativeness
Overall
Quality
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The location on Potomac Station Dr Drive in Leesburg City appears to be a large electronics retailer offering a wide range of services, including data recovery and repair for various devices. Despite its size, the store has received mixed reviews from customers.Some customers have reported excellent service, with one reviewer praising a Geek Squad representative for their exceptional help and charm. Another reviewer had a positive experience with a technician who quickly and efficiently resolved their computer issue. On the other hand, several customers have had disappointing experiences with the store. One reviewer reported that their iPhone 12 was not repaired despite being left with the store for three hours, and they had to take it to another repair shop instead. Another reviewer had issues with a Geek Squad installation service, with the delivery team failing to call them before attempting delivery, and the washer being damaged upon arrival.The store has also been criticized for its communication and reservation system. Two reviewers reported that their reservations for iPhone battery replacements were cancelled or not fulfilled due to a lack of availability of the required parts. Another reviewer was frustrated with the store's policy of requiring a damaged item to be returned to the warehouse before rescheduling a delivery.It is worth noting that the store's overall rating is 3.0, indicating a need for improvement. The store's quality score is also relatively low, suggesting that there may be issues with the quality of service provided. The innovativeness score is also low, suggesting that the store may not be taking advantage of new technologies or approaches to improve its services.One of the major issues highlighted by the reviewers is the store's inability to fulfill its commitments, whether it is repairing a device, delivering a product, or honoring a reservation. This has led to frustration and disappointment for several customers, and it is something that the store should address in order to improve its reputation and customer satisfaction.
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Hours
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Categories
Home & Daily Service
Appliance Repair
IT Service
Electronics repair
Television repair service
Mobile phone repair shop
Computer service
Computer repair service
Data recovery service
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