The business has a mixed reputation with some positive and negative reviews. Many customers have reported great experiences with the customer service team, finding them helpful and patient. Some customers have also appreciated the affordability and competitiveness of the prices. However, there are also numerous complaints about the quality of the equipment and the customer service team's inability to resolve issues. Some customers have reported difficulties with the system's functionality, including false alarms and issues with connectivity. Additionally, some customers have expressed frustration with the company's cancellation policies and have felt pressured into keeping their contracts. The overall rating is influenced by the mixed reviews and the prevalence of negative comments.