Leesburg
Franco Road Services - 24/7 Mobile Truck and Trailer Repair
25.92
25.92
Features
Mechanic
Oil change
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Quality
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The business has received mixed reviews from customers. The overall rating is 2.7 out of 5, indicating some concerns with the service. The quality of service has been a recurring issue, with some customers reporting that the work was not done correctly or that the staff was unprofessional. Pricing has been a concern, with some customers feeling that the charges were too high. The business has shown some innovativeness in its services, such as offering oil changes and mobile truck and trailer repair. However, this has not been enough to offset the negative reviews and concerns.There are some significant issues with the business. One of the biggest concerns is the lack of professionalism and customer service. Several customers have reported being hung up on or treated rudely by staff, which is unacceptable. Additionally, there have been issues with the quality of work, with some customers reporting that the work was not done correctly or that parts were not used that were specified. This can lead to frustration and mistrust with the business.The business also seems to have issues with communication and follow-through. Some customers have reported waiting for extended periods of time for service or receiving incorrect estimates. This can be frustrating and lead to a negative experience.Overall, the business has some work to do to improve its service and reputation. By addressing these concerns and providing better customer service, the business may be able to improve its ratings and attract more customers.Some of the common issues that customers have reported include:* Lack of professionalism and customer service* Issues with the quality of work* Communication and follow-through problems* Overcharging or unexpected charges* Staff being unresponsive or unhelpfulThese issues can be addressed by improving training and customer service, being more transparent with pricing and estimates, and following through on commitments. By taking these steps, the business may be able to improve its reputation and attract more customers.
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Categories
Automotive & Boat Service
Truck repair shop
Motorcycle Service
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