The business has a great reputation with excellent overall rating from customers. The quality of services provided is consistently high, with most customers praising the cleanliness of the gym and the expertise of the trainers. Pricing is also relatively competitive. The business is also known for being innovative in its approach to fitness, with trainers creating personalized workout plans for each client. One issue that could be addressed is that some customers have mentioned that the trainers can be a bit pushy at times, especially when it comes to selling additional services. However, this is not a widespread issue and most customers have reported a very positive experience. The gym is very welcoming and friendly to everyone, including LGBTQ+ members. The location is also convenient, with flexible hours and a comfortable and clean facility. The business also has a strong commitment to being veteran-owned and supportive of its community.