This business location has its strengths and weaknesses. The overall experience seems to be average, with some customers being satisfied and others being disappointed. The quality of service is also mediocre, with some customers receiving good care and others facing issues like damaged cars and poor communication. The pricing is reasonable, but some customers feel that it's too high for the services offered. The business seems to be trying to innovate, with features like free vacuums and abundant towels, but it's not entirely successful.The business seems to have some problems with staff training and accountability, as evidenced by the many complaints about damage to cars and poor customer service. Some customers have had issues with the billing and cancellation process, which can be frustrating. On the other hand, some customers have received excellent service from certain staff members, which suggests that the business has the potential to excel in this area.Overall, this business location needs to work on improving its quality of service, accountability, and customer communication. With better training and attention to detail, it could potentially become a top-rated car wash. However, as it stands, it's just average and fails to meet the expectations of some customers.