Leesburg
Fireside Hearth & Home - Chantilly
17.06
17.06
Overview
Destination offering a wide range of indoor & outdoor fireplaces, along with mantels.
Features
Delivery
Debit cards
Installation service
Repair services
Appointment required
Wheelchair accessible parking lot
Checks
Credit cards
Wi-Fi
Photos & videos
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Pricing
Innovativeness
Quality
Overall
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This business location is a reliable choice for customers seeking fireplace-related services. The company's commitment to quality is evident in the feedback from satisfied customers, who praise the technicians' professionalism and knowledge. However, there is room for improvement in this area, as some customers have experienced issues with their fireplaces after installation.The business has a wide range of products and services, including indoor and outdoor fireplaces, mantels, and repair services. However, the selection process can be overwhelming, and customers may need to do their homework before making a purchase.In terms of pricing, the business is competitive and offers a range of options to suit different budgets. However, some customers have experienced issues with the installation process, which can lead to additional costs.Overall, the business has a solid reputation and a loyal customer base. However, there are areas for improvement, particularly in terms of communication and customer service.The positive reviews highlight the expertise and professionalism of the technicians, who are knowledgeable and courteous. Some customers have praised the business for its willingness to go above and beyond to resolve issues, such as repairing a fireplace that was not installed by the company.The negative reviews, on the other hand, highlight issues with communication, customer service, and quality control. Some customers have experienced delays and difficulties in scheduling appointments, while others have reported problems with the installation process and the quality of the products.One issue that stands out is the lack of follow-up and communication after installation. Some customers have reported waiting weeks or even months for repairs or maintenance, and have expressed frustration with the company's customer service team.Overall, the business has a strong reputation and a loyal customer base, but there are areas for improvement in terms of communication and customer service. With a few adjustments to their processes and policies, the business could potentially improve the customer experience and build an even stronger reputation.
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Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Construction & Development
Building Materials
Fireplace store
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