The overall impression of this hospital is one of average quality and pricing, but with some notable strengths. The hospital's quality of care is a mixed bag, with some reviewers praising the professionalism and kindness of the staff, while others express concerns about communication and treatment. The pricing is generally considered reasonable, but some reviewers have had issues with surprise billing and administrative confusion. On the other hand, the hospital's innovativeness is a notable strength, with many reviewers praising the hospital's use of technology and its commitment to providing a positive experience for patients. However, there are some issues that need to be addressed, such as the slow and tedious scheduling and check-in process, and the need for better training in professionalism, hospitality, empathy, and communication for some staff members. Overall, this hospital is a decent option for those in need of medical care, but it has room for improvement. The long wait times and slow administrative process seem to be a significant issue for some patients, and the hospital should focus on streamlining these processes to improve the overall patient experience. Additionally, there are some concerns about the quality of care provided by certain staff members, particularly Dr. Andrew Forgash, who has been accused of being dismissive and unprofessional. The hospital should take these concerns seriously and take steps to address them. On the other hand, many reviewers have praised the kindness and professionalism of the staff, particularly in the imaging department, where Jenn has been praised for her friendly and efficient service. The hospital should continue to recognize and reward staff members who provide excellent care, as this will help to build trust and loyalty with patients.