The business is located in Building 485, Elden St Street, Herndon City, offering warm rooms & suites in an informal property with a gym, plus free breakfast & an airport shuttle. The location is suitable for entertainment & events, event planning, meeting planning, hotels & rental properties, and hotels. However, some guests have reported issues with the heating and A/C system, which blows out cool or semi-warm air, making it difficult to control the temperature. On the other hand, guests have praised the friendly and helpful staff, comfortable beds, and good location.Guests have experienced inconsistent service, with some reporting long wait times at the front desk and others receiving excellent service. The hotel's amenities, such as free breakfast and free parking, are appreciated by guests. However, some guests have mentioned that the breakfast area is crowded and the plates ran out.The hotel's cleanliness is also a concern, with some guests reporting that the room was not properly cleaned, including a non-functional shower and low water pressure. However, others have praised the hotel's cleanliness and comfortable rooms.Some guests have also reported issues with the hotel's management, including a lack of responsiveness to complaints and a "pricing scam" where guests were told that breakfast was complimentary but later found out that they had to pay for it. However, others have praised the hotel's staff and management, mentioning that they were welcoming and helpful.Overall, the hotel has its strengths and weaknesses, and guests' experiences vary greatly depending on their individual circumstances.