The business location seems to be a medical service facility, specifically a nursing home. It has a relatively good overall rating, but there are some concerns that need to be addressed. The quality of service is average, with some patients reporting issues with communication and care. However, the facility has a strong team of therapists and a recreation staff that tries to provide fun activities for patients.One of the main issues with the facility is its understaffing. Patients and families have reported difficulty in getting help, with some having to wait hours for assistance. The nursing staff seems to be overwhelmed, and the facility's management needs to address this issue to improve the quality of care.The facility's cleanliness is a concern, with some patients reporting dirty rooms and bathrooms. However, the maintenance staff does seem to be working hard to address these issues.The pricing of the facility is reasonable, with patients and families reporting that they felt it was worth the cost. However, this may not be the case for everyone, especially those who have had negative experiences with the facility.The facility's innovativeness is a strong point, with a commitment to ongoing staff training and professional development. However, this is not enough to outweigh the other issues that need to be addressed.Overall, the facility has potential, but it needs to address its understaffing and cleanliness issues to improve the quality of care and patient experience.I had to call the police to do a wellness check cause no one answers when you call the rehab. This issue is highlighted in the review, where a patient's family member had to call the police to check on their loved one because the facility's staff did not respond to their calls. This is a serious concern that needs to be addressed by the facility's management.