The business is generally well-regarded, with a strong reputation for providing excellent customer service. The employees, including Josie, Sonia, Nekia, Danitza, and Nadia, are praised for their patience, kindness, and professionalism. They are described as being helpful, attentive, and responsive to customers' needs.However, some customers have experienced issues with communication and delivery. One customer reported that their shipment was delayed, and another customer was listed as a donor despite not having donated.The business has made efforts to address these issues, with the Director of Client Services, Sulma, refunding fees and working on a client portal to improve communication.The business is located in a convenient location with on-site parking and is wheelchair accessible.The business is LGBTQ+ friendly and has a transgender safe space.The working hours are suitable for most customers, with extended hours on weekdays and limited hours on Saturdays.It's worth noting that one customer had a disappointing experience with the business, reporting that they failed to get pregnant after using their services and had to spend thousands of dollars on vials. However, this issue was not directly related to the business's service but rather to the customer's personal experience.