Extra Space Storage on Spring St is a reliable and convenient storage facility. The staff is friendly and helpful, with V being a standout for his excellent customer service. The facility is clean and well-maintained, making it a great option for storing your belongings. However, one issue arises with a damaged roof causing flooding and mold in a unit, which resulted in significant losses for a tenant. Despite this, the claims process was smooth and trouble-free, and the facility even offered a new unit and coordinated the pickup of affected items.The facility's location is convenient, and the hours of operation are reasonable. However, the issue with the roof damage highlights the importance of regular maintenance and inspections to prevent such problems in the future. Overall, Extra Space Storage on Spring St is a good option for storage needs, but it's essential to be aware of the potential for issues like this.The facility offers various amenities, including a paid parking lot and wheelchair-accessible parking and entrance. The facility also accepts debit cards, credit cards, and NFC mobile payments for convenience. With its LGBTQ+ friendly environment, Extra Space Storage on Spring St is a welcoming and inclusive space for all customers.The staff is knowledgeable and helpful, with many reviewers praising the excellent service they received from staff members like Mark, Malik, and V. The facility's process for renting a unit is smooth and easy, with clear communication and transparency. However, the issue with the roof damage highlights the importance of clear communication and proactive problem-solving in case of issues.Overall, Extra Space Storage on Spring St is a reliable and convenient storage facility with friendly and helpful staff. However, it's essential to be aware of the potential for issues like roof damage and to prioritize regular maintenance and inspections to prevent such problems.