The Extended Stay America Suites in Herndon is a down-to-earth hotel featuring free breakfast, parking, and Wi-Fi. The hotel offers modest suites with kitchens that are perfect for extended stays. The location is convenient, and the hotel has a quiet and peaceful atmosphere. However, some guests have reported issues with cleanliness and maintenance, including finding cockroaches in their rooms.The staff, particularly Billy, has received high praise from many guests for their exceptional customer service and helpfulness. However, one guest had a negative experience with Billy, claiming that he asked for their phone to write a good review for himself. The hotel has also received criticism for its outdated appearance and lack of modern amenities, with some guests comparing it to a hotel from the Nixon era.Despite these issues, the hotel has a 4.4-star rating on third-party review platforms, indicating a generally positive experience for most guests. However, it's essential to be aware of the potential issues and take necessary precautions when staying at this hotel.