Leesburg
Estée Lauder
12.99
12.99
Overview
Time-tested cosmetics chain producing own-brand makeup, skincare products & fragrances.
Features
Credit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
Quick visit
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Overall
Quality
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The store offers a wide range of high-quality cosmetics, including makeup, skincare products, and fragrances. The staff is friendly and helpful, with some employees being more skilled than others at matching foundation shades. However, there have been some issues with customer service, including a customer being charged twice for an item and another customer being offered a faulty product that was later found to be rotten. The store's online ordering process has also been reported to be confusing and difficult to navigate. Despite these issues, the store has a convenient location and is open for extended hours. Unfortunately, there is no option for free returns or exchanges, which may be a concern for some customers. The store's reliance on third-party online payment systems has also raised some red flags, with one customer reporting that their payment was not processed correctly. Overall, the store has both good and bad qualities that need to be balanced.
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Categories
Shopping
Cosmetics Stores
Cosmetics store
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