This business is a great spot for gamers and collectors alike. With a huge selection of new and used video games from various console generations, it's a treasure trove for anyone looking to upgrade or expand their gaming library. The quality of the games is generally high, with many being in excellent condition and well-packaged. However, some customers have reported receiving dead consoles or incomplete orders, which is a major issue that needs to be addressed.The pricing of the games is competitive, with fair trade-in values and reasonable prices for new games. However, some customers have reported being charged full price for games that were supposed to be complete-in-box, only to find out that the manuals were missing. This lack of transparency and attention to detail can be frustrating for customers.The business has been around since 1991, and its dedication to serving gamers is evident in its vast collection and knowledgeable staff. However, the checkout process can be slow and inefficient, with some customers waiting for over 30 minutes to be checked out. This is a major issue that needs to be addressed to improve the overall customer experience.Overall, this business is a great resource for gamers, but it needs to work on addressing some of the issues mentioned above to improve its quality and customer satisfaction. With a bit of effort and attention to detail, it has the potential to become an even better destination for gamers and collectors alike.