The experience with ESOS Countertops & Cabinets is generally positive, with a high overall score. The business has a wide selection of countertops, and customers appreciate the professional and knowledgeable staff. The prices are competitive, but some customers mention that the quality is not always consistent. The business is also praised for its innovativeness, with customers noting that the team is always looking for ways to improve and provide the best possible service. The only potential issue is with the quality of the products, which can be inconsistent at times. Despite this, the business has a strong reputation and is well-loved by its customers.The business is located in a convenient spot, with on-site parking and free parking available. The location is also wheelchair accessible, making it easy for customers with disabilities to visit. The staff is friendly and welcoming, and the business offers online estimates and onsite services to make the process as smooth as possible.Customers have praised the business for its excellent customer service, with many noting that the staff is professional, knowledgeable, and courteous. The installation team is also highly praised, with customers noting that they are punctual, efficient, and take great care to ensure every detail is perfect.Some customers have mentioned that the business could improve its communication and follow-up after the sale, but overall, the business has a strong reputation and is well-loved by its customers.