Leesburg
Endocrinology and Infectious Disease Associates, P.C.
5.07
5.07
Features
Restroom
Debit cards
Wheelchair accessible restroom
Appointments recommended
Appointment required
Wheelchair accessible entrance
Wheelchair accessible parking lot
Credit cards
NFC mobile payments
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Overall
Quality
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This medical service location has received numerous complaints from patients, which has significantly impacted its overall rating. The quality of care seems to be a major concern, with many patients expressing frustration with their interactions with the medical staff. One common issue is the rudeness and unprofessionalism of the doctors and front desk staff. Some patients have reported feeling belittled, ignored, or spoken to in a condescending manner.The location's inability to communicate effectively with patients is another issue that has been raised. Several patients have mentioned that they were not able to get their questions answered or concerns addressed, and some have reported being left with a sense of uncertainty about their treatment.Despite some patients mentioning that the location's billing process is also problematic, there is not enough information to accurately assess the pricing of this location. It is also unclear whether this location is innovative in its approach to medical care.Several patients have expressed frustration with the location's policies and procedures, such as requiring patients to fill out paperwork by hand and charging for medical records. Some have also reported being told that they need to visit a specialist or undergo unnecessary tests, which can be time-consuming and costly.One patient's experience with a cancelled appointment is a prime example of the location's communication breakdown. The patient was texted multiple times about the appointment, only to arrive and be told that the doctor was not there.The most consistent criticism of this location is the behavior of Dr. Pastor, who has been described as unprofessional, condescending, and rude. Some patients have reported feeling that she is more interested in talking down to them than in providing actual medical care.While one patient did have a positive experience with Dr. Pastor, the overall consensus is that this location falls short in terms of quality of care and patient communication.
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Categories
Medical Service
Endocrinology
Infectious disease physician
Endocrinologist
Physicians
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