Leesburg
Eastern Lift Truck Co. - Manassas
22.31
22.31
Overview
Eastern Lift Truck Company is the premier award-winning material handling distributor for Delaware, Maryland, New Jersey, New York and Pennsylvania.
Features
Wheelchair accessible parking lot
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Quality
Pricing
Innovativeness
Overall
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This location appears to be a reputable business with a good reputation among customers. They have a wide range of products and services, including forklifts, construction equipment, and travel-related services. Their employees, particularly Ray Morrison, are highly skilled and knowledgeable, with excellent customer service skills. Many customers have praised their professionalism, attention to detail, and willingness to help.However, there are a few red flags that need to be addressed. Some customers have reported being overcharged or surprised by additional fees, which can be a significant concern. Additionally, there have been some issues with customer service, including long wait times and unhelpful representatives.To improve their reputation, Eastern Lift Truck Company could focus on being more transparent about their pricing and services. They could also work on providing better customer service, including timely and effective communication. This would help to build trust with their customers and establish a positive reputation.One significant issue that stands out is the surprise billing for estimates, which can be a major turn-off for customers. This practice can be perceived as deceptive and may lead to a loss of business for the company.It's worth noting that the company has taken steps to address some of these issues, including reviewing the situation with a dissatisfied customer and offering a compromise. However, more needs to be done to ensure that customers are treated fairly and with respect.
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Hours
Closed
Wednesday
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Categories
Travel & Recreation
Shopping
Construction & Development
Industrial equipment supplier
Material handling equipment supplier
Forklift rental service
Building Materials
Car Rental
Forklift dealer
Tools Stores
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