Leesburg
Dulles Suites Extended Stay
10.72
10.72
Features
Free Wi-Fi
Air-conditioned
Wi-Fi
Free Wi-Fi
Free parking
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Overall
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The hotel has a mediocre overall rating, indicating some issues with the customer experience. The rating of 2.8 out of 5 suggests that the hotel falls short of expectations in several areas. The lack of scores in the other categories suggests that there is not enough information to provide a comprehensive assessment of the hotel's quality, pricing, and innovativeness.Overall, the hotel seems to have some issues with cleanliness, customer service, and maintenance, as evident from the numerous complaints about bed bugs, roaches, mold, and poor housekeeping. Some guests have also reported difficulties with check-in, key card issues, and lack of basic amenities like soap and towels.However, there are also some positive reviews that suggest the hotel has its redeeming qualities, such as friendly staff, clean rooms, and a convenient location. Despite these positives, the hotel's overall rating and the numerous complaints suggest that it may not be the best option for travelers.One issue that stands out is the hotel's apparent neglect of basic maintenance and cleanliness, which has led to a wide range of problems, including bed bugs, roaches, and mold. This is a significant concern, as it can compromise the health and safety of guests.It's worth noting that the hotel's management and staff seem to be inconsistent in their responses to guest complaints, with some guests receiving friendly and helpful service, while others are met with indifference or even hostility.Given the hotel's mediocre rating and the numerous complaints, it's clear that there are significant issues that need to be addressed in order to improve the guest experience.
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