The business has a generally positive reputation, but with some areas for improvement. The quality of the services and amenities is average, but the pricing is competitive and the innovativeness of the business is notable. The biggest issue is the inconsistency in the quality of service, with some residents reporting difficulties in getting issues resolved and others experiencing excellent service.The business has a variety of amenities, including a swimming pool, fitness center, and outdoor space, which is attractive to potential residents. The staff is generally friendly and helpful, with some standout employees like Adrian and Lisbeth who are praised for their exceptional service. However, some residents have reported difficulties in getting maintenance requests resolved and have felt frustrated with the response from the office staff.One major issue that has been reported is the difficulty in getting maintenance requests resolved, with some residents waiting for weeks or even months for issues to be addressed. This is particularly concerning given the safety issues that have been reported, such as the lack of preparation for snowstorms and the inconsistent snow removal. The business has made some efforts to improve this, such as hiring a new maintenance team and implementing new procedures, but more work needs to be done to ensure that residents' needs are being met.Overall, the business has some strengths, including its competitive pricing and innovative approach to amenities, but it also has some significant weaknesses, including its inconsistent quality of service and failure to address safety issues. With some improvements in these areas, the business could potentially become a top-rated option for residents in the area.