This medical service location, Pulmonology, is a well-regarded facility with a strong focus on patient care. Dr. William O. Hartzell, MD, is a dedicated and knowledgeable physician who takes the time to explain complex issues to his patients. Many reviewers have praised his bedside manner, saying that he is caring and understanding, with a great sense of humor.The office is wheelchair accessible, making it easy for patients with mobility issues to get to the exam room. However, one reviewer mentioned that the receptionist was rude during their initial phone call. On the other hand, Dr. Hartzell's office is willing to work with patients to ensure they receive the necessary care, even if it means coordinating appointments and testing in a way that may seem inconvenient.One of the standout features of this medical service location is its focus on patient education. Dr. Hartzell is willing to take the time to explain complex medical issues to his patients, helping them to understand their conditions and make informed decisions about their care.Overall, this location is a good choice for patients who value a personal and caring approach to healthcare. However, some reviewers have mentioned that the office can be a bit disorganized at times, and patients may need to navigate some bureaucratic red tape to get the care they need.It's worth noting that Dr. Hartzell's office has made efforts to modernize and improve the patient experience, including the acceptance of NFC mobile payments, debit cards, and credit cards. However, some reviewers have mentioned that the office can be a bit old-fashioned in its approach to patient care.