Leesburg
Dominion Energy Virginia
2.23
2.23
Overview
Dominion Energy operates in 16 states across the U.S., offering clean, safe, reliable, and affordable energy to more than 7 million customers.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Photos & videos
Submit a review
Pricing
Overall
Innovativeness
Quality
Submit a review
Dominion Energy operates in 16 states across the U.S., offering clean, safe, reliable, and affordable energy to more than 7 million customers. The business has a wheelchair-accessible parking lot and entrance. However, the customer service seems to be a major issue. Several customers have complained about not being able to reach a live person, being put on hold for long periods, and being unhelpful when issues are reported. One customer even mentioned that the customer service line is a "bot loop designed to prevent customers from complaining to an in-person rep about issues." There have been multiple complaints about outages, with some customers experiencing frequent power outages and slow response times from the company. Some customers have also reported issues with billing, including being charged late fees despite having a large credit balance. The company has tried to address these issues by responding to customer complaints and offering assistance, but it seems that more needs to be done to improve the overall customer experience.
Own this business?
Categories
Construction & Development
Electricians
Electric utility company
Contact business
1