This drugstore chain has its ups and downs. The prices are generally competitive and affordable, which is a definite plus. However, the quality of products and services can be inconsistent, with some customers experiencing issues with self-service scanners and long wait times. The store's innovativeness is a mixed bag, with some features like quick visit planning and NFC mobile payments being convenient, but others like the automated refills for controlled substances being problematic. The staff can be friendly and helpful, but some customers have reported rude and unprofessional behavior. Overall, it's a decent option for everyday needs, but there's room for improvement. One major issue is the frequent problems with customer service, including long wait times, unhelpful staff, and issues with prescriptions and payments. The store's front door has also been broken for over a year, which is unacceptable. Despite the many issues, the store does have some redeeming qualities, such as its LGBTQ+ friendly environment and convenient services like passport photos and medication disposal. With some improvement in customer service and operational issues, this store could be a great resource for the community.