Leesburg
Crownstone Outdoor Power
25.74
25.74
Overview
Home Manassas Manassas, VA (703) 330-2587
Features
Delivery
Curbside pickup
In-store pickup
Repair services
Wheelchair accessible entrance
Small business
In-store shopping
Checks
Credit cards
Photos & videos
Submit a review
Quality
Pricing
Innovativeness
Overall
Submit a review
This business seems to be a mixed bag. On the one hand, customers have praised the knowledgeable and friendly staff, as well as the great selection of products. Some customers have had good experiences with the repair services, with one customer even praising the staff for putting a new chain back on their chainsaw for free. Additionally, the business has a convenient location and a wide range of services, including repair, sales, and rentals.However, on the other hand, there have been several complaints about poor customer service, long wait times, and overpriced repairs. Some customers have reported waiting for weeks or even months to get their equipment repaired, only to be told that it couldn't be fixed or that the problem was not the fault of the business. Others have been charged high prices for repairs that didn't work, and some have even reported being taken advantage of by the business.One customer had a particularly poor experience, waiting for 16 weeks to get their Toro riding mower repaired, only to be told that it couldn't be fixed. Another customer was charged over $200 for a repair that didn't work, and was told that they would have to pay again if they wanted it fixed. These complaints suggest that the business may have some quality control issues and may be taking advantage of customers.In terms of innovativeness, the business seems to be doing some things right, with a wide range of services and a convenient location. However, the complaints about poor customer service and overpriced repairs suggest that the business may not be as innovative as it could be.Overall, while this business has some strengths, it also has some significant weaknesses. Customers should be cautious when dealing with this business, and may want to consider taking their business elsewhere.
Own this business?
Categories
Shopping
Tools Stores
Home & Daily Service
Appliance Repair
Construction & Development
Repair & Renovations
Electronics repair
Lawn mower store
Lawn mower repair service
Machine repair service
Tool rental service
Machine shop
Small engine repair service
Machine maintenance service
Contact business
1