Leesburg
Credit Union Mortgage Association
22.63
22.63
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Quality
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The location has a relatively average overall score. The quality of service seems to be a mixed bag, with some clients expressing frustration with unresponsive customer service and others having positive experiences. It's worth noting that the business has had several complaints about inaccessible services, including difficulties in getting in touch with agents and issues with online payments. However, some clients have praised certain employees, such as Toneshia, for their helpfulness and professionalism. There have been instances of communication breakdowns and misunderstandings, which may have contributed to the lower quality score. Overall, the business seems to be in need of improvement in terms of its customer service and communication.The business is highly rated for its pricing, with several clients mentioning that they have been able to get competitive rates. However, some clients have expressed frustration with the complexity of the mortgage process and the various fees involved.There is not enough information to determine the level of innovativeness.The clients who have given positive reviews have been enthusiastic about their experiences, praising the helpfulness and professionalism of certain employees. However, the clients who have given negative reviews have been frustrated with the difficulties they have encountered in getting service and resolving issues. Some have reported feeling ignored, dismissed, or treated poorly by customer service representatives. Overall, it seems that the business could benefit from improving its customer service and communication, as well as addressing the issues that have led to these negative experiences.
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Categories
Financial Service
Mortgage Loans
Mortgage lender
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