Leesburg
Courtyard by Marriott Dulles Airport Herndon
13.30
13.30
Overview
Relaxed hotel with unfussy rooms & suites, plus a restaurant, a 24/7 gym & a free airport shuttle.
Features
Wi-Fi
LGBTQ+ friendly
LGBTQ+ friendly
Free Wi-Fi
Free parking
Free Wi-Fi
Air-conditioned
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Overall
Quality
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The hotel offers a relaxed atmosphere with unfussy rooms and suites, as well as a restaurant, a 24/7 gym, and a free airport shuttle. It's located close to the airport and offers convenient transportation. The staff is friendly and professional, with some guests highlighting their exceptional service. However, there have been some issues with room cleanliness, amenities, and shuttle service.Some guests have mentioned that the hotel has made significant efforts to provide a welcoming environment for LGBTQ+ guests. The hotel also offers free Wi-Fi and air-conditioned rooms.Unfortunately, some guests have experienced issues with housekeeping, such as finding unwanted substances in the fridge and inconsistent hot water in the shower. Some guests have also mentioned that the hotel's amenities, such as the Starbucks in the lobby, have been disappointing.One issue that stands out is the discrepancy between the hotel's amenities and the actual services provided. Some guests have mentioned that the hotel's website and social media profiles prominently feature a pool, but upon arrival, guests are disappointed to find that there is no pool. Additionally, some guests have been charged for amenities that were not provided or were not clearly communicated.Overall, the hotel has a good reputation, but there are some areas that need improvement, particularly with regards to room cleanliness, amenities, and staff training.
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