Leesburg
Cool Factory Heating and Cooling
12.66
12.66
Overview
Cool Factory Inc, Provides Heating & Air Conditioning Repairs and Installations to Homes and Bussinesses Near You in Virginia & Meryland.
Features
Repair services
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Quality
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This location, Cool Factory Inc, provides heating and air conditioning repairs and installations to homes and businesses in the Virginia and Maryland areas. However, the company has received numerous complaints from customers regarding the quality of their services. Many customers have reported being misdiagnosed or overcharged for repairs, with some even accusing the company of fraudulent business practices.Several customers have reported that the technicians sent by Cool Factory Inc were unprofessional, rude, and failed to provide documentation for their services. Some customers have also reported that the company took an excessively long time to respond to their issues, with one customer waiting over a month for their heating issue to be fixed.On the other hand, a few customers have reported having positive experiences with the company, particularly with their manager, Kerri, who was responsive and helpful. However, these positive experiences are vastly outnumbered by the negative reviews.One major issue that has been consistently reported by customers is the company's lack of professionalism and responsiveness. Several customers have reported that the company failed to contact them or respond to their concerns in a timely manner, leading to frustration and disappointment.The company's pricing policies have also been questioned, with some customers accusing them of overcharging for repairs. While some customers have reported being satisfied with the prices, many others have been left feeling taken advantage of.Overall, it seems that Cool Factory Inc has a long way to go in terms of improving the quality of their services and treating their customers with respect and professionalism.
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Hours
Closed
Wednesday
Thursday
Friday
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Categories
Home & Daily Service
Construction & Development
Appliance Repair
Construction & Modeling
Appliance repair service
Heating contractor
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