Leesburg
Connells Valet
21.89
21.89
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Pricing
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Quality
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The location is a clothing studio, tailor, and dry cleaner with a long history of excellent service. Unfortunately, the new ownership has led to a decline in quality. The previous owners were highly praised for their professionalism, consistency, and excellent work. However, the new owner has been accused of dishonesty, poor communication, and a lack of accountability.Many customers have reported damaged clothes, overcharging, and a generally poor experience. The location's working hours are standard, but the parking lot is wheelchair accessible, and the entrance is also accessible. The co-branding with Connells Valet has been maintained, but it seems to have lost its original quality.The only option for payment is NFC mobile payments, debit cards, and credit cards. The previous owners were known for their excellent customer service and ability to cater to individual needs. However, it seems that this has changed under the new ownership.Some customers have mentioned that the prices have increased significantly, and there is a card processing fee. The old owners were known for their eco-friendly cleaning practices, but it's unclear if this is still the case. The survey mentioned that the services include alterations, and the positive comments about the responsiveness, quality, professionalism, and value are still present, but it's unclear if this is still the case under the new ownership.One of the most notable issues is the change in ownership and the subsequent decline in quality. Many customers have expressed disappointment and frustration with the new owner's behavior and the decline in service. This highlights the importance of maintaining a consistent level of quality and customer service, even in a changing business environment.Despite the issues, there are still some positive comments about the location's tailoring services, dry cleaning, and alterations. However, these comments seem to be from customers who visited the location before the change in ownership. The current situation suggests that the location is no longer meeting the high standards it once set.
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Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Shopping
Clothing Stores
Home & Daily Service
Cleaning Service
Clothing studio
Dry cleaner
Dressmaker
Tailor
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