The overall experience with Concrete Craft of McLean was decent, but had some notable issues. The quality of work seemed to be a mixed bag, with some reviewers praising the attention to detail and others criticizing the uneven finish and subpar quality. However, the pricing was generally considered reasonable, with many reviewers noting that the cost was fair for the services provided. The company's ability to innovate and adapt to changing circumstances was also a strength, with some reviewers praising the flexibility of the team and the willingness to make adjustments to ensure customer satisfaction. Despite this, the company has had issues with customer communication and service, with some reviewers complaining about delayed responses and unprofessional behavior from the staff. One of the main issues with the company is the inconsistent quality of work. Some reviewers praised the attention to detail and the quality of the finished product, while others noted that the work was subpar and required additional touch-ups. The company's communication skills also seemed to be a problem, with some reviewers complaining about delayed responses and a lack of follow-through on commitments. In terms of innovativeness, the company seems to be doing a good job of staying up-to-date with the latest techniques and technologies. However, this may not be enough to overcome the quality and communication issues that some reviewers have experienced. Overall, Concrete Craft of McLean is a decent option for customers looking for concrete work, but potential clients should be aware of the potential issues and be prepared to advocate for themselves to ensure a positive outcome.