Leesburg
Concentra Urgent Care
11.85
11.85
Overview
Our Southside medical center offers convenient walk-in urgent care and occupational health for patients and employees in the Jacksonville, FL area.
Features
Debit cards
Appointments recommended
Appointment required
Wheelchair accessible parking lot
Credit cards
Onsite services
NFC mobile payments
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Quality
Pricing
Overall
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This medical center seems to have its strengths and weaknesses. On the one hand, the staff is very friendly and professional. Several customers praised the kind and courteous behavior of the receptionists and nurses, such as Jacky, who provided outstanding customer service and made the entire process easy and comfortable. The staff's attentiveness and dedication to patient care were also notable, as seen in the positive reviews from patients who appreciated their professionalism and commitment to providing quality care. The center's focus on walk-in urgent care and occupational health services seems to cater to the needs of patients and employees in the Jacksonville area.On the other hand, the center appears to have some issues with wait times and administrative procedures. Some customers reported long wait times, including one patient who waited over four hours to complete a physical and drug exam. Another customer was asked to return to correct a mistake on their medical examination certificate, and when they did, they were left standing at the reception desk for several minutes while the receptionist was on the phone. The center's ability to manage its workload and provide timely services seems to be inconsistent.Moreover, some customers felt that the center's staff was not attentive to their needs or was rude. One customer reported being questioned repeatedly about their injury and was treated rudely by the front desk clerk. Another customer felt that the nurse was great, but the center had prevented them from receiving their own health test results, which they had requested for a potential employer.In terms of pricing, the center seems to be competitive. Several customers mentioned that they were satisfied with the cost of the services they received, and one customer even gave the center a perfect score for pricing.Overall, this medical center seems to have the potential to provide quality care to its patients, but it needs to work on improving its wait times and administrative procedures to provide a more satisfactory experience for its customers.
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Categories
Medical Service
Physical therapist
Occupational health service
Physicians
Medical clinic
Hospitals
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