The hotel offers modern rooms with free hot breakfast & WiFi, plus an indoor pool & hot tub. The rooms are clean and comfortable, with good water pressure. The lobby has a good smell and there is plenty of parking. The hotel is LGBTQ+ friendly and has a welcoming atmosphere. The staff is friendly and accommodating, with some employees standing out as particularly professional and helpful. However, some guests have experienced small issues, such as the curtains not blocking light, the shower curtain letting water through, and the pool being dirty on occasion. Housekeeping can be a bit intrusive, with daily visits unless you put up a Do Not Disturb sign. The hotel's customer service has been inconsistent, with some guests feeling misled about room rates and having issues with communication. Despite these issues, the hotel is a good value for the price, with clean and spacious rooms, a good breakfast, and a convenient location. The hotel's staff and management could improve by being more consistent in their customer service and addressing the small issues that have been reported.