The business seems to be focused on providing quality workforce development programs and services, catering to the needs of students. However, some clients have reported issues with the quality of services, particularly in areas such as hair care and chemical treatments. There have been complaints about the use of incorrect chemicals, resulting in hair loss, and dissatisfaction with the overall experience. On the other hand, many clients have praised the school's ESL program, staff, and teachers, describing them as kind, helpful, and dedicated. The school offers flexible learning opportunities, including online courses, and has a well-organized curriculum.