The business is located in an upscale shop & lounge in the heart of Vienna City, offering a wide selection of cigars, accessories, and tobacco products. The staff is knowledgeable and friendly, providing excellent customer service to clients. The store is wheelchair accessible, and the working hours are convenient, with extended hours on Fridays. The prices are a bit high, but the quality of products is exceptional. The store's innovativeness is impressive, with a diverse selection of cigars and a welcoming atmosphere. However, the prices may be a deterrent for some customers. One issue to note is the inconsistent working hours, which may cause confusion for clients.