This business seems to be a gem in Fairfax City. With a 4.9 rating on third-party platforms, it's no surprise that customers rave about their experiences. The team at Charly's Watch & Clock Shop is known for their exceptional customer service, with many clients expressing their gratitude for the owner's honesty, kindness, and expertise.The shop offers a wide range of services, including watch repair, clock maintenance, and even battery replacements. Clients appreciate the owner's ability to diagnose issues and provide detailed explanations, making them feel comfortable and informed throughout the process.One issue that has been mentioned by a few clients is the limited hours of operation. While the shop is open from 11:00 to 16:00 on weekdays and 11:00 to 14:00 on Saturdays, it's closed on Mondays and Sundays. This might be a challenge for those who prefer to visit on weekends or have emergencies on weekdays.Despite this, the shop's commitment to excellence and customer satisfaction is evident in every review. Clients praise the owner's passion for watches and clocks, as well as his attention to detail and ability to source hard-to-find parts.Overall, Charly's Watch & Clock Shop is a hidden gem that deserves to be celebrated. With its excellent customer service, wide range of services, and commitment to quality, it's a must-visit destination for anyone in need of watch or clock repair.The on-site parking and wheelchair accessibility features are a big plus for customers. The shop's location is convenient, and the owner's willingness to accommodate clients with complex or hard-to-repair timepieces is truly commendable.In summary, Charly's Watch & Clock Shop is a shining example of what it means to provide exceptional customer service and expertise in a small business. While the limited hours of operation might be a drawback, the shop's commitment to quality and customer satisfaction makes it well worth a visit.