This Carter's store is located in Fairfax City and is known for its colorful and basic clothing and accessories for babies and kids. The store is wheelchair accessible and has a clean and organized layout. The staff is friendly and helpful, with many customers praising their excellent customer service. They are willing to check other stores for items that are out of stock and even offer to order items if they don't have the size you need.One customer had a disappointing experience with a staff member who was unprofessional and rude, but the issue was addressed by the owner and the customer service team. Another customer had a issue with a product causing a rash on their child's skin, but the issue was not fully resolved.The store has a great selection of little kids' clothes that won't break the bank, and customers appreciate the loyalty program that offers $10 cashback for every $75 of purchase. The store is clean and well-organized, making it a pleasant shopping experience for families with kids. The staff is friendly and helpful, and they are willing to go the extra mile to ensure customer satisfaction. However, there are a few issues with customer service and product quality that need to be addressed. Overall, this Carter's store is a great destination for families with kids who are looking for affordable and high-quality clothing and accessories.