Leesburg
Carter Rental | The Cat Rental Store Sterling
9.80
9.80
Overview
Carter Machinery is Virginia, Maryland, Delaware, & Washington D.C.'s Caterpillar heavy equipment dealer for sales, parts, & service.
Features
Onsite services
Wheelchair accessible parking lot
Wheelchair accessible entrance
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Overall
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The business is located in a convenient area and is accessible for people with disabilities. The staff seems to be knowledgeable about the products, but there is a huge issue with the quality of service, especially when it comes to renting equipment. One customer had a disastrous experience with a trailer rental, which caused damage to their property. The staff member in charge was not trained properly and was stubborn, refusing to listen to the customer's concerns. The company tried to shift the blame to the customer, and the issue was not resolved promptly. On the other hand, some customers have had positive experiences with the staff, citing good communication and timely service.However, there are some issues with the billing and administrative process. One customer had to wait for a month to get a bill for a rented backhoe, and when they finally got the bill, it was filled with extra charges. The staff seemed unorganized and uncooperative, making the experience frustrating and time-consuming.Overall, the quality of service is inconsistent, and the company needs to work on providing better training to its staff, improving its communication with customers, and streamlining its administrative processes. The pricing seems to be reasonable, and the selection of equipment is good. However, the innovativeness of the business is not well-represented, as there is no mention of any new or unique services offered.
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Categories
Shopping
Tools Stores
Home & Daily Service
Appliance rental
Equipment rental agency
Tool rental service
Construction machine rental service
Lawn equipment rental service
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