Leesburg
CARSTAR Fairfax Collision Center
17.39
17.39
Overview
Franchised network of independently owned locations specializing in collision repair.
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
Appointment required
Mechanic
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Innovativeness
Overall
Quality
Pricing
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I've visited CARSTAR Fairfax Collision Center and here's my experience. The business is located at Building 4211, Henninger Ct Court, Chantilly City and specializes in collision repair. The staff is friendly and welcoming, with some members being more knowledgeable and helpful than others.The facility is accessible for people with disabilities, with a wheelchair accessible restroom, parking lot, and entrance. They offer various payment options, including NFC mobile payments, debit cards, and credit cards. Appointments are recommended, and they have a mechanic on site for quick services.Some customers have reported issues with the quality of work, including visible gaps between parts, loose bolts, and missing retainer clips. One customer even mentioned that they found a used headlight assembly instead of a new one, which they were charged extra for. These problems might be related to the business's reliance on independently owned locations, which could affect the consistency of their work.In terms of pricing, most customers seem satisfied, with some even mentioning that it was reasonable or great. However, one customer reported being charged for a used headlight assembly without being informed, which might indicate a lack of transparency in pricing.The business has a 4.7-star rating overall, indicating a generally positive experience for most customers. However, some customers have reported long wait times, poor communication, and issues with the quality of work. While the business seems to be making an effort to address these issues, more attention to detail and communication would be beneficial to prevent such problems.To improve, the business could focus on ensuring the quality of their work is consistent across all locations. Providing clear and transparent communication about pricing and the repair process would also help build trust with customers. Additionally, investing in training for staff to handle complex repairs and customer inquiries would be beneficial.
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Hours
Closed
Thursday
Friday
Saturday
Sunday
Monday
Tuesday
Wednesday
Categories
Automotive & Boat Service
Auto body shop
Car Parts
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