Leesburg
Carelon Behavioral Health
8.79
8.79
Overview
At Carelon Behavioral Health, formerly Beacon Health Options, our whole-person approach comes with smart, everyday practices and future-forward solutions.
Features
Wheelchair accessible parking lot
Wheelchair accessible entrance
Appointments recommended
Restroom
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Quality
Overall
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The business is located in Ashburn City, with an address of Building 22001, Loudoun County Pkwy Parkway. The description mentions a whole-person approach to health, but this is not evident in the client feedbacks. In fact, many clients have had poor experiences with the business. The phone number is +18002824548, but the customer service has been described as unprofessional and incompetent. The parking lot is wheelchair accessible, but the business's handling of appointments and billing issues has been a major problem for clients. The most common issues raised by clients include long wait times, unhelpful and unprofessional staff, and problems with billing and insurance coordination. One client even reported having to wait over an hour and a half to talk to someone on the phone. There is no indication of innovation or a focus on quality care. The billing department has been particularly criticized, with one client reporting that they had to correct the same issue with their benefits coordination every three weeks. Overall, the business seems to be struggling with providing good customer service and handling client issues.
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Categories
Medical Service
Mental Health
Mental health service
Mental health clinic
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